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Shipping & Returns

1. Shipping

Delivery

At April & Oak, we utilise the following shipping and delivery methods:

Australia Post

Many lightweight items, in addition to small furniture items, can be shipped via Australia Post. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door. If you are not at home at the time of delivery, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up).

Couriers and Freight Companies

For larger items that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. Due to liability issues, the customer is responsible for bringing any merchandise into their home, so we recommend that you have someone available to help you unload, unpack and install your furniture.

Items will be delivered to the address you provided when placing the order. If you provide a PO box as the delivery address we may need to contact you for an alternative delivery address because some of our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.

IIf, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, April & Oak reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping costs or storage costs).

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), April & Oak reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.

 

2. Change of mind returns

We want you to feel confident when buying on April & Oak. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a replacement, store credit or a full refund. We will require the item to be unused and in its original packaging for these returns.

For any large item, please contact our Customer Care Team on 1300 793 271 or email customerservice@aprilandoak.com.au to assist with organising your return. Please note that free online return bookings are not available for large items and returning large items may incur a postage fee.

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost incurred to Aril & Oak for shipping the items 

3. Damaged or faulty returns

In the unlikely event that your item arrives damaged or faulty, please notify April & Oak as soon as possible for a replacement, store credit or a full refund. Please contact our Customer Care Team on 1300 793 271 or email customerservice@aprilandoak.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. April & Oak will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associated expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

 

4. Warranty Claim

April & Oak works closely with suppliers to ensure all products have appropriate warranties. Please email customerservice@aprilandoak.com.au or call our Customer Care Team on 1300 793 271 to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

 

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